Insurance Reporting

Insurance Reporting

Insurance Reporting Specialists

Plan B Plumbing Solutions are insurance reporting plumbing specialists and have been highly regarded in the insurance industry for over 10 years. Our plumbers are professionally trained and experienced in preparing detailed reports for insurance companies related to all plumbing issues. This includes assessing damage from leaks or floods, determining the cause of the issue, and in some cases providing cost estimates for repairs.

The team at Plan B Plumbing are professionals trained and experienced in identifying and locating leaks in various types of plumbing systems. This includes using specialised equipment such as CCTV cameras, moisture meters, thermal imaging, tracer gas and pressure gauges to locate and diagnose leaks in pipes, valves, and other components.

We have developed proprietary software for job booking to ensure the accurate capturing of data from customer orders. Work orders generated are tracked the result being timely and effective communication between all parties at all times.

Customer orders are processed within a 1-2-hour window from receipt and booked within 3 days of client contact. Emergency jobs are given priority.

We provide reports within 24 hours of the job being completed and same day if requested. Reports are generated to a standard format using proprietary software to ensure consistency and accuracy.

We can customise the report format to meet your specific needs.

We specialize in the following services and provide comprehensive reports on all our findings.

  • Leak Detections including the use of thermal imaging technology, tracer gas and acoustic testing
  • CCTV Inspections
  • Blocked drains
  • Roof Inspections, including drone if required
  • Make Safes
  • Disconnect & Reconnects
  • Plumbing Repairs

All of our reports reference to current Australian Standards and are reviewed by a Licensed Plumber before being sent.

What makes us different from the rest ?

  • Attention to detail: A systematic approach ensures that no detail is overlooked.
  • Service Delivery: We contact the client within 1-3 hours of the job assigned and provide reports within 24 hours of site attendance.
  • Pride in our brand: We take pride in what we do and how we do it. All company vehicles are branded. Staff wear presentable work clothes and we ensure that worksites are left clean a tidy. Each plumber carries visible identification on them at all times.
  • Timeliness: We minimize inconvenience to our clients by working to a narrow time window. Our promise to our clients is to be there at the agreed time and keep an open line of communication during the process. Clients are sent an automated text the day prior to their appointment as a reminder.
  • Customer Satisfaction: Feedback from our clients have has been positive and many have provided us with testimonials to this effect. These are available on our website.
  • Trained staff: Apart from normal Trade qualifications all staff are trained on-the-job to ensure they understand the processes and procedures we have in place.
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